I was, and still am, trying to figure out where you've come to this conclusion because if it's something in our documentation then clearly it needs to be fixed. The implication in this statement is ESET does not protect against ransomware which is patently false. If Eset doesn’t protect against ransomware then it’s worthless in my opinion. The last point I'd like to leave is regarding Sophos and ransomware - Sophos was NHS' antivirus vendor during the WannaCry outbreak. In addition to the KB my colleague Aryeh provided I also wanted to drop this one here as it shows just how deep you can get with our HIPS engine for some serious ransomware protection for the *really* paranoid:
Once our Endpoint Security clients' devices updated our LiveGrid engine (which is included free in every ESET product and is, effectively, what Sophos calls Intercept-X and charges additional for) then every single ESET product (assuming they have not disabled Live Grid for some crazy reason) will ensure its' users are protected. Our IDS engine built into our Endpoint Security product was already updated for the EternalBlue exploit about 1.5 weeks before the exploit hit the wild in the form of WannaCry. I can tell you, definitively, we absolutely do protect against ransomware! Your response has me quite concerned that there may be some *very* incorrect literature (or something) floating around our beloved interwebz! Where did you hear/see/come to the conclusion that ESET does not protect against ransomware?
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